Human Resource Management Skills and Capabilities

Question: Discuss about the Human Resource Management for Skills and Capabilities. Answer: Introduction The success of an organization in the industry of operation depends on the skills and capabilities of the workforce available in the workplace of the organization. So the human resources of the organization are considered to be the most important resources in the business model of the organization as they are responsible for the completion of the various business activities and functions. Hence the human resource management process in an organization is considered to be one of the most important modules of the business model of an organization. This report focuses on the human resource management process implemented in the ABC service agency. The report also describes the focus of the human resource management process of the ABC service agency to attract and retain skillful and valuable employees (Nickson, 2013). Organizational background This section of the report provides a comprehensive background of the organization along with its operations in the corresponding country of operation and the direction in which the organization is advancing in. The business model and the HRM process of the organization are based on these factors of the organization. ABC service agency is responsible for supporting children and adults with disability to get through the normal expenses of lives along with their families. The organization has been operating as a volunteer by providing various financial supports to the children and adults with disabilities from the year of 1961. The organization currently supports close to 2000 children and adults with disabilities annually and provides financial support to the children and adults with disabilities along with their families through their lives. The organization continuous analyzes its services and supports provided to the children and adults with disabilities, to ensure that they are of the highest quality and effectiveness. The organization continuously assesses the community needs and requirements to fill the gaps in the current services provided by the organization either by the modification of the existing services or by addition of new services (Renwick, 2013). Vision The vision of the ABC service agency focuses on the future of the organization in the year of 2025. The organization aims at greater acceptance of the services of the organization by the community and better satisfaction of the communitys needs through utilization of the state-of-the-art technologies and methodologies. The organization also aims at the distribution of much higher quality of lives to the children and adults with disabilities through the services provided by the organization. The organization aims at effectively satisfying the needs of the community through the changes in the various factors of the community till the year of 2025. The organization also aims at providing various new services to the targeted customers according to the changing requirements and needs of the community (Purce, 2014). Mission and objectives The mission statement of the organization is, achieving full community life for children and adults with disabilities one person at a time. This mission statement of ABC service agency highlights two of the major components of the organizations mission. The organization aims at providing the children and adults with disabilities enough support to allow them to have a fulfilled life in the community along with their families. This objective of the organization drives all the business functions of the organization in the corresponding community (Bratton, 2012). Values The business model of ABC service agency is based on a number of business values, which focus on the achievement of the organizational objectives. These organizational values create the overall base for the business model of the organization and are described in this section. Care This is the most important organizational value for the ABC service agency, which in turn allows the organization to show compassion and care to the children and adults with disabilities. The caring attitude of the service provider allows the organization to serve or support the customers in a more efficient manner. Responsibility This organizational value of ABC service agency allows it to have full responsibility of the lives of the children and adults with disabilities through effective support. The employees of the organization are encouraged to assume the responsibilities of the lives of the customers to ensure high quality and effectiveness of the services or support provided to the customers in the community. Responsiveness This organizational value of ABC service agency allows the management of the organization to be responsive to the changes in the community and the various factors related to the lives of the customers present in the corresponding community. The responsiveness of the business model of ABC service agency allows it to provide efficient and effective support to the targeted consumers (Mondy, 2016). Organizations HR goals and objectives The goal of the human resource management business process of ABC service agency is to ensure that the human resources available to the organization are utilized efficiently and the skilled employees are retained along with attracting skilled individuals to work for the organization. The human resource management process of ABC service agency also focuses at the creation of an effective workplace for the employees, which in turn leads to the increase in the performance of the individuals in the workplace and the entire organization. Some of the objectives of the human resource management process in ABC service agency are mentioned below, which provide a particular direction to the corresponding business activities of the organization. Attracting and retaining skilled individuals for the role of direct care staff along with the other roles in the business model of the organization. Engaging the employees effectively in various business activities by ensuring that they have complete understanding of the corresponding activities. Enhancing the skills and capabilities of the support staffs present in the organization to provide effective and efficient care to the customers in the communities. Enhancing the capabilities and skills of the mid-level managers present in the workplace to manage the employees in the workplace in an effective manner (Renwick, 2013). Attracting and retaining employees This is the most important HR objective defined in the business model of the ABC service agency, which focuses on attracting and retaining skilled individuals in the workplace of the organization in order to maintain the quality of the services and supports provided to the children and adults with disabilities in the corresponding societies. The HR managers in the ABC service agencies are focusing on the implementation of several strategies for the achievement of this objective in the workplace of the organization. These business strategies focus on a number of options to attract and retain the talented employees in the organization. The HRM process in ABC service agency focuses on providing an effective and flexible workplace to the employees of the organization. The HRM process focuses on providing the facilities to the employees which are best in the industry such as effective number of paid holidays, good payment structure, effective employment condition. The HRM process in ABC service agency also focuses on the maintenance of the high quality workplace for the employees of the organization. The HRM process in ABC service agency also focuses on the training and development activities of the care staff present in the organization (Berman, 2015). Training and development activities The HRM process of the ABC service agency focuses on the training and development activities of the care staff in the organization to ensure the skills of the employees are maintained at the high quality. These training and development activities in the workplace of ABC service industry allow the employees to either learn new skills or enhance the existing skills in order to have more performance in the workplace. This in turn allows the organization to attract and retain skilled employees in the organization. The HRM process allows the employees to go through 80 hours of training or developmental activities every year. The HRM process also arranges various training and developmental activities for the employees to join and learn regarding the services and supports provided by ABC service agency to the children and adults with disabilities. The HRM process of ABC service industry also allows the employees to request the trainings they are interested in, which in turn allows the professional and personal goals of the employees to be achieved in the workplace of the organization (Mello, 2014). PEST analysis This section of the report focuses on the PEST analysis of the organization and the impact of the external environment of the organization on the human resources requirements of the organization. Political factors Government regulations for the recruitment and selection processes Regulations and laws for the employment conditions Laws established for the facilities to be provided in the employment contract Regulations for the quality of the workplace Social factors Perception of the brand of ABC service agency in the society Positioning of the brand by the media Unemployment rate of the society Legal or ethical issues against the organization Economic factors The economic condition of the country Current trend in the economy of the country of operation Job opportunities available in the country Rate of unemployment along with the increasing costs of living in the corresponding country Technological factors Availability of the latest technologies in the corresponding society Regulations to utilize certain technologies for the supports provided by the organization SWOT analysis This section of the report focuses on the SWOT analysis of the external environment of the organization and its impacts on the human resource management process. Strengths Capability of providing new services or supports for the community Dedication of the care staff for the organizational value of care High creativity to provide supports with high effectiveness Strong positive brand image of the organization Weaknesses Need to improve the technologies utilized in the services provided by the organization The mid-tier and line management of the organization need to be improved in terms of performance Recruitment process of the care staff needs be improved Opportunities Possible increase in the visibility of the organization to strengthen the brand image Possibilities to enhance or improve the services provided by the organization to enhance the effectiveness Threats Sudden changes in the social trends The support from the government is getting divided with the other organizations in the corresponding industry Decreasing count of the volunteers for the care staff Requirement of diversity Diversity has always been a concept in demand among the organization operating in various industries. The HRM process of ABC service agency also focuses on the presence of diversity in the workplace of the organization, due to the benefits of maintaining diversity. Some of these requirement and benefits of diversity in the workplace are mentioned below. Better quality of the services or supports provided to the customers due to the presence of care staffs from various backgrounds. Better creativity and innovation in the workplace of the organization due to the presence of individuals from various backgrounds and with different skills. Better capabilities of the workforce of the organization to accept challenges due to the availability of a diverse set of individuals from various backgrounds. Increased number of idea generation due to the presence of diverse workforce. Broader range of services and supports provided to the children and adults with disabilities due to the presence of the diverse workforce (Mathis, 2016). Relevant legislations There are a number of legislations established in the corresponding country to ensure the compliance of the workforce of the ABC service agency to the HR policies. Fair Work Act 2009 forces the workplace of the organizations to be fair to the employees irrespective of their differences. Sex Discrimination Act and the Racial Discrimination Act ensure that the employees in the workplace of ABC service agency arent discriminated on any basis. Work Health and Safety Act 2011 ensures that the workplace of the organization complies to the health and safety guidelines established by the government of the corresponding country. Disability Discrimination Act 1992 ensures that the employees arent discriminated due to any of their disabilities. The equal opportunity act ensures that all the employees in the workplace of the organization are treated equally irrespective of their differences (Armstrong, 2014). Roles and responsibilities of the involved staffs The HR managers and the supervisors will be involved in the implementation of the identified HR option in the workplace of ABC service agency. The HR managers will be responsible for the definition of the entire recruitment plan of the organization. The HR managers are also responsible for planning the terms in the employment contract of the employees (Hendry, 2012). The HR managers ensure that the training and development plan for the employees are created efficiently by keeping the needs of the employees in focus. The supervisors in the workplace of ABC service agency are responsible for guiding the employees of the organization in order to comply to the HR policies. The supervisors are also responsible for tracking the changes in the needs of the employees in order to ensure that the HR policies are modified to effectively satisfy the needs of the employees. Supervisors are responsible for providing the most accurate information regarding the human resources requirements of particular business processes, which in turn allows effective definition of the HR policies (Buller, 2012). External service provider There are a number of service providers available in the corresponding market of operation, who can provide support for the training and development activities included in the HR policies of the ABC service agency. Australian Institute of Training and Development The AITD is a not-for-profit organization responsible for providing various trainings and developmental courses for the working professionals. This service provider can be used in the workplace of ABC service agency in order to implement the training and development HR option successfully in the workplace of the organization. The services provided by AITD ensure that the training and developmental objectives of the HRM process of ABC service agency are met efficiently in order to attract and retain talented care staffs (Alfes, 2013). Benefits of the HR option The HR option of training and developmental activities for the employees of the ABC service agency has a number of benefits, some of which are mentioned in this section of the report. The employees are provided with proper training and developmental opportunities according to their requirements and needs. The employees are satisfied in terms of their learning needs along with the significant increase in their performance in the corresponding industry of operation. The training and development activities attract and retain the skilled employees in the workplace of ABC service agency. The training and development activities also ensure that the employees in the workplace of the organization are kept highly motivated (Storey, 2014). Implementation of the HR option This HR option of providing high quality training and developmental activities to the employees of ABC service agency can be implemented in the operational model of the organization. The training and developmental activities can be integrated into the performance goals and objectives of the employees in the workplace of the organization. The training and developmental activities can also be integrated into the process of analyzing the performance of the organization (Jiang, 2012). References Alfes, K., Shantz, A. D., Truss, C., Soane, E. C. (2013). The link between perceived human resource management practices, engagement and employee behaviour: a moderated mediation model. The international journal of human resource management, 24(2), 330-351. Armstrong, M., Taylor, S. (2014). Armstrong's handbook of human resource management practice. Kogan Page Publishers. Berman, E. M., Bowman, J. S., West, J. P., Van Wart, M. R. (2015). 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